Returns & Exchanges
We want you and your child to love every item from POMPdeLUX; however, if a fit isn't perfect, you can return your items within 14 days of receipt for a full refund. Please ensure all garments remain in their original condition with tags attached to qualify for a return.
Return Process
- 1.Register Your Return
Log in to our online return portal using your order number and email address to select the items you wish to send back.
- 2.Pack the Items
Place the unwashed and unworn clothing in the original packaging or a sturdy shipping bag, ensuring the return slip is included inside.
- 3.Attach the Label
Print the prepaid return shipping label provided in the portal and securely fix it to the outside of your package over any old labels.
- 4.Drop Off & Refund
Hand over your parcel at the nearest authorized shipping point; once we process your return at our warehouse, your refund will be issued within 10 business days.
