Returns & Exchanges

We want you and your child to love every item from POMPdeLUX; however, if a fit isn't perfect, you can return your items within 14 days of receipt for a full refund. Please ensure all garments remain in their original condition with tags attached to qualify for a return.

Return Process

• 1.
  Register Your Return

  Log in to our online return portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Place the unwashed and unworn clothing in the original packaging or a sturdy shipping bag, ensuring the return slip is included inside.

• 3.
  Attach the Label

  Print the prepaid return shipping label provided in the portal and securely fix it to the outside of your package over any old labels.

• 4.
  Drop Off & Refund

  Hand over your parcel at the nearest authorized shipping point; once we process your return at our warehouse, your refund will be issued within 10 business days.